We care about providing better care

We also offer short term bespoke projects for a fixed length of time, still fully funded via ARRS.

How it all started

Discover what inspired us to develop a new approach to primary care.

Just the job

We’re always looking to expand our friendly team of healthcare professionals.

Get in touch

Want to know more about our clinical and non-clinical support? Don’t be shy.
We care about providing better care

Primary Care Support Services

From ever increasing workloads to endless piles of paperwork, we understand the many challenges currently present in primary care. That is why we created Primary Care Support Services, to provide access to a trusted team of clinical and non-clinical staff whose sole focus is delivering more personalised, proactive, patient-centric care at every turn.

Our pharmacy technicians, pharmacists and care coordinators work within your PCN and practice teams to help ease the pressure and enable you to provide the personalised care people want as near to their doorstep as possible.

In addition to this new approach to primary care, we also offer short-term bespoke support for a fixed length of time, which is fully funded via the Additional Roles Reimbursement Scheme (ARRS).

Key support services

Specialist advice

Everything from providing medication guidance to resolving stock issues.

QOF recall

Helping you ensure all monitoring is up-to-date and simplifying patient contact.

Bespoke audits

Access to all the unique information you need, as often as you need it.

CQC preparation

Getting everything in place ahead of a Care Quality Commission inspection.

High-risk drug monitoring

Using intelligent search and recall processes to significantly improve medication safety.

Medicines reconciliation

We’ll review and consolidate all the time-sapping paperwork and appointments.

IIF management

Helping you achieve agreed objectives through considered project management.

Long-term conditions recalls

We’ll provide ARRS-funded staff to optimise patient booking and coordination.

Cancer screen coordination

Ensuring your most vulnerable patients are fully supported and safeguarded.

In their own words

Primary Care Support Services are an outstanding provider of enhanced primary care services. Their dedicated hard work has enabled us to achieve excellent results with our previous and ongoing IIF work within the PCN. Their friendly team have supported us in mentoring and training our prescribing teams across our practices, and we look forward to working collaboratively on future projects.

Claire Bicker (DPCHM CSMgr FAMS FIPC) Primary Care Network Manager, Rochester

Services have been fantastic and a great support especially for those struggling with day-to-day administration work such as drug monitoring. Their CQC drug monitoring preparation work has helped us tremendously and impressed the inspectors, as we had taken a proactive approach to this area of work. They have also worked with our PCN to help us with our IIF targets which we were failing. The team is friendly and hardworking and started small but have grown due to their dedication and hard work.

Krish Patel GP Pharmacist Partner, Orchard Family Practice

I have found the team at Primary Care Support Services (PCSS)  to be, responsive, professional, committed, and supportive, at every turn. I highly recommend them to any practices or primary care networks who want to mobilise and deliver via their pharmacy teams; The leadership team at PCSS have years of experience and an in-depth knowledge of the indicators, currently targeted in general practice. PCSS will help you to deliver and build collaborative relationships across broad multi-disciplinary teams.

Craig Brown Strategy & Transformation Manager, Weald PCN

Working with Primary Care Support Services since over the last 7 months has been a pleasure. Luke and his team are extremely knowledgeable, positive, helpful and approachable. They take the stress out of on the day demands by working hard in the background, and I have found no task is too big or too small. The team are also very quick to communicate, whether in practice or remote, they are always available, which has been amazing.  I would highly recommend Primary Care Support Services to any PCN looking for expertise in the areas of IIF, document management, coding and reporting. Great service all round

Ellen Hinkley LMN PCN Manager, THC Primary Care

On behalf of Watts Healthcare I would like to say thank you for the much improved service that Sherwood House is receiving from the surgery. Katy (pharmacy technician) has been absolutely fantastic and is an asset to the Primary Care Support Services and has provided her time to ensure that prescriptions are correct. In addition to this attending face to face meetings with myself and my team to ensure a smooth transition while we switched to a different pharmacy for the supply of our medication. Katy always responds promptly to emails and rectifies any issues the home has in relation to prescriptions. It has also been a great support to the home having the doctor from the surgery visit weekly and I have received very positive feedback from families, my team and residents regarding this, thank you.

Vikki Care Home Manager