Primary Care Support Services are an outstanding provider of enhanced primary care services. Their dedicated hard work has enabled us to achieve excellent results with our previous and ongoing IIF work within the PCN. Their friendly team have supported us in mentoring and training our prescribing teams across our practices, and we look forward to working collaboratively on future projects.

Services have been fantastic and a great support especially for those struggling with day-to-day administration work such as drug monitoring. Their CQC drug monitoring preparation work has helped us tremendously and impressed the inspectors, as we had taken a proactive approach to this area of work. They have also worked with our PCN to help us with our IIF targets which we were failing. The team is friendly and hardworking and started small but have grown due to their dedication and hard work.

I have found the team at Primary Care Support Services (PCSS)  to be, responsive, professional, committed, and supportive, at every turn. I highly recommend them to any practices or primary care networks who want to mobilise and deliver via their pharmacy teams; The leadership team at PCSS have years of experience and an in-depth knowledge of the indicators, currently targeted in general practice. PCSS will help you to deliver and build collaborative relationships across broad multi-disciplinary teams.

Working with Primary Care Support Services since over the last 7 months has been a pleasure. Luke and his team are extremely knowledgeable, positive, helpful and approachable. They take the stress out of on the day demands by working hard in the background, and I have found no task is too big or too small. The team are also very quick to communicate, whether in practice or remote, they are always available, which has been amazing.  I would highly recommend Primary Care Support Services to any PCN looking for expertise in the areas of IIF, document management, coding and reporting. Great service all round

On behalf of Watts Healthcare I would like to say thank you for the much improved service that Sherwood House is receiving from the surgery. Katy (pharmacy technician) has been absolutely fantastic and is an asset to the Primary Care Support Services and has provided her time to ensure that prescriptions are correct. In addition to this attending face to face meetings with myself and my team to ensure a smooth transition while we switched to a different pharmacy for the supply of our medication. Katy always responds promptly to emails and rectifies any issues the home has in relation to prescriptions. It has also been a great support to the home having the doctor from the surgery visit weekly and I have received very positive feedback from families, my team and residents regarding this, thank you.